Lead of Service Excellence


Job description

We are a successful system service provider in the field of renewable energy represented in more than 30 countries worldwide. For over 30 years we have been responsible for the installation, repair and maintenance of ENERCON WEC technology. We combine our expertise in engineering, commerce and logistics to ensure that all ENERCON products remain in excellent working condition in the long term. We have been offering our customers the best decentralized service in the field for years.

Your tasks

• Manage Service excellence department, and derivate objectives for the department out of region objectives , set and communicate these objectives, aligned with GS and superior.

• Responsible for the yearly budget for the department, compare actual vs. budget and propose remediation plan if needed.

• Work closely with the Head of Service Operation and Field Area Managers to align the service excellence team around the strategic regional/local objectives, ensuring that all of the teams’ efforts are delivering consistently against these objectives in a tangible, efficient and effective manner, while balancing short-term results with long-term sustainability.

• Prepare APAC Training courses and SQA schedule before Nov. for next year and adapt it when required to meet training needs and SQA targets country by country.

• Communicate and align the needs with ISP management and After sales to fulfill training for Clients and ISP.

• Comply with legal regulations, Global service Standard & processes, ethics and policies regarding general duties and management.

• Ensure compliance and fulfillment of the training plan.8. Enhance the appliance of new training concepts according to ENERCON Standards and APAC requirements.

• Communicate regularly with Global Service (GTT and SQA) and align the strategy with local needs and company policy.

• Ensure the compliance with the defined ENERCON Service Quality Standards trough WEC inspections, process monitoring’s and field training verifications.

Your qualifications

• Degree in engineering or proven experience in service operation field.

• 5 years technical & training professional experience.

• English Verbal/Written communication skills (fluent).

• Proven experience in multinational companies, resource monitoring and reporting tools, and leading multitask Teams.

• Experience with optimization process and quality control is beneficial.

• Wider wind turbine industry experience is beneficial.

Your Benefits

  • Hybrid work system
  • Extra day vacation
  • Network of partners with discounts for employees
  • Possibility to grow professionally and do international career.

Does that sound interesting to you?

Join us in shaping the future of the energy transition and apply for a job with us. Contact our recruiting team.