ENERCON Service

More than 90% of ENERCON wind energy converters covered by EPK contracts

Worldwide service

ENERCON Service offices are available at more than 360 locations worldwide. Get an overview here.

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ENERCON PartnerKonzept

ENERCON Service stands for high quality worldwide and customer satisfaction has top priority. So in order to satisfy customer needs and demands, we are constantly optimising our range of services. Customer information and transparent services are key factors, here. As a well-established service product, the ENERCON PartnerKonzept (EPK) contract offers an ideal basis for any owner and ensures optimum WEC performance during its entire service life. Maintenance, service and repair are covered in one package that also includes a guaranteed technical availability up of to 97 %.

Scope of ENERCON PartnerKonzept services:

  • technical availability guaranteed up to 97%
  • reimbursement of yield loss if guaranteed technical availability is not met
  • steady yield provides planning and financing security
  • follow-up contract option from 20th year of operation
  • repair and spare parts guarantee
  • no additional costs for spare parts or main components (with a standard machinery breakdown / downtime insurance covering general remaining risks)
  • no need to make financial provisions for larger repairs 
  • complete coverage against unforeseeable events with ENERCON's additional or conventional insurance
  • regular maintenance
  • central monitoring of WECs
  • 24/7 remote monitoring via SCADA 
  • local point of contact
  • prompt reaction due to decentralized service network
  • performance oriented payment
  • calculable costs based on yield

ENERCON Service Info Portal

The ENERCON Service Info Portal (SIP) offers functionality and transparency in terms of relevant turbine data. In addition to ENERCON SCADA data, customers can obtain quick and simple access to any desired service information via the Internet without having to call up additional software. A personal password and encrypted transmission ensure double data protection in line with the latest security standards.

A user-friendly menu allows easy access to all monthly, weekly and daily analyses of the WECs. Customers can also obtain a yield or availability overview, or consult maintenance and service reports within seconds via SIP. The interface draws on data entered in the internal system by ENERCON Service directly on site, thus making it easy to directly follow any maintenance and repair work.

With these more efficient options, the SIP interface allows an improved flow of information increasing customer satisfaction.

Your quick access to ENERCON Service Info Portal (SIP)

General terms of use (GTU) Application form for SIP access

For registered users

Direct access to your WEC data

SIP-Portal

ENERCON Training Centre (ETC)

The ENERCON Training Centres represent a groundbreaking training concept that guarantees optimum training of the Service staff and Installation technicians working for us around the world. Under the guidance of ENERCON instructors, trainee Installation technicians attend national and international ETCs to be taught the procedures and actions involved in installing an ENERCON wind energy converter. The construction site set-up is simulated using original components for hands-on, realistic training that takes all relevant health and safety regulations into account. The aim is to optimise processes on the construction site and improve efficiency in order to provide our customers with the best possible service.

Training courses also offered for ENERCON customers
In addition to the training courses we run for teams working for ENERCON, we also offer training for our customers tailored to their individual requirements. A broad spectrum of topics ranges from ENERCON’s tried and tested WEC technology to new product systems. Our technical trainers employ an extensive range of work methods and know the technical features and standards of ENERCON wind energy converters inside out, meaning no questions are left unanswered. Learn more about the official ENERCON training courses and get in touch!

Customer training courses contact

You`re interested in learning more about ENERCON´s training opportunities?
Please contact the ENERCON Global Training-Team:

E-Mail: customer-Training@enercon.de
Phone: +49 (0) 49 41 - 60 41 444

ENERCON Training Centre Lichtenau

Training catalogue

Download training catalogue

Energy for the world

ENERCON GmbH - Dreekamp 5 - D-26605 Aurich