26 January 2022

ENERCON answers customers’ questions at second virtual operator forum

Constructive communication continues in pandemic era – more than 100 participants

The COVID-19 crisis does not prevent ENERCON from keeping up intensive communication with its customers. On Wednesday (26 January), the traditional ENERCON operator forum in the German Wind Energy Association (BWE) took place as a purely virtual event for the second time since the pandemic began. More than 100 operators from Germany joined the video conference.

‘Our customers are our main focus’, reiterates Egbert Terholsen, Director Sales and After Sales Germany. ‘It is very important to us to keep in contact even during the pandemic, when restrictions, travel bans and cancelled industry events make it difficult to communicate in person. We are glad the forum works well in this alternative format, making constructive discussions possible in these challenging times.’

Topics including Redispatch 2.0, Green PPSA and the retrofitting of needs-based nighttime marking systems were on the agenda at the 2022 virtual operator forum. Another item on the programme was ENERCON’s new regional organisation, specifically the Sales and Service Region Germany. Alongside Egbert Terholsen, the Managing Director of ENERCON Service GmbH Edmund Stassen was also on hand to answer questions related to this. In addition, Egbert Terholsen reported on the status of the company’s reorientation. The operator Q&A session that followed focussed on the service and maintenance of ENERCON wind energy converters, dismantling wind energy converters, and repowering at the end of the operation phase.

Ulrich Schulze Südhoff, Regional Head of the new ENERCON Region Central & Northern Europe (CNE), which includes Germany as its most important core market, emphasises the importance of transparent customer communication: ‘Our customers are always at the core of our actions, and this is still the case during our reorientation. The aim is to improve the quality of our services and customer orientation. We will thus continue to provide detailed answers to any questions our customers in the CNE region may have – whether virtually or hopefully in person again soon.

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