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The implementation of the restructured maintenance cycle started in Germany in the first quarter of 2016. Therefore the following regulations are just applicable for WECs that are installed in Germany.
Increased regulations in form of standards and directives mean that the maintenance of wind energy converters requires a more wide-ranging inspection than in the past. This led to a restructuring of the ENERCON maintenance cycle. In order to ensure an efficient and customer-oriented service under these new conditions, ENERCON is adjusting its maintenance cycles and content.
As part of the EPK or maintenance contract, the scope of service results of three essential requirements:
1. tests resulting from obligations of the operator and ENERCON does as service provider.
2. tests that ENERCON dictates as a manufacturer for its products.
3. tests that the ENERCON Service Center performs due to many years of experience in order to ensure a trouble-free operation of the WEC.
After careful evaluations and ENERCON’s extensive experience it was decided to change the basic interval from quarterly to half-yearly and a 4-year interval will be introduced for certain inspections. Electrical and Mechanical Maintenance will be combined into so-called Master Maintenance. Grease Maintenance is carried out unchanged. The visual Maintenance is discontinued. In addition, the 4-Yearly Maintenance is carried out every four years. (For further information please see table to the right.)
Implementation of the new maintenance cycle
After gaining experience with the launch of the restructured maintenance cycle in Germany, the international implementation will start in Q4/2016.
ENERCON Service stands for high quality worldwide and customer satisfaction has top priority. So in order to satisfy customer needs and demands, we are constantly optimising our range of services. Customer information and transparent services are key factors, here. As a well-established service product, the ENERCON PartnerKonzept (EPK) contract offers an ideal basis for any owner and ensures optimum WEC performance during its entire service life. Maintenance, service and repair are covered in one package that also includes a guaranteed technical availability up of to 97 %.
With the new EPK+E contract, ENERCON provides assistance in direct marketing the energy produced by your turbine(s) and you benefit from addition revenue. Innovative power supply concepts provide long term income security for your wind turbine. In our direct marketing package (only available in Germany), you receive all payments from the electricity exchange and grid operator from one source. Our company in charge – Quadra Energy GmbH – organises all the necessary steps with the grid operator for you.
The EEG 2014 (Renewable Energy Sources Act) stipulates that for direct marketing, your wind turbine must be able to be remotely controlled. We look after installing the necessary hardware and control your wind energy converters to achieve the best possible marketing option for the electricity produced.
For auxiliary power supply to your wind energy converters, we provide 100% renewable energy "made in Germany". Our high quality electricity mix is made up of 85% hydropower and 15% wind energy at a rate that is generally even more advantageous than your current power supply.
We work out a customised regional consumer rate as desired. Then, ENERCON takes over all energy logistics services from purchasing to invoicing power supply to the consumers. We provide customers with a high quality mix of electricity derived from 85% hydropower and 15% wind energy.
Decentralised generation at industrial sites considerably decreases dependency on the electricity market and lowers costs with the direct supply package in our EPK+E contract.
The ENERCON Service Info Portal (SIP) offers functionality and transparency in terms of relevant turbine data. In addition to ENERCON SCADA data, customers can obtain quick and simple access to any desired service information via the Internet without having to call up additional software. A personal password and encrypted transmission ensure double data protection in line with the latest security standards.
A user-friendly menu allows easy access to all monthly, weekly and daily analyses of the WECs. Customers can also obtain a yield or availability overview, or consult maintenance and service reports within seconds via SIP. The interface draws on data entered in the internal system by ENERCON Service directly on site, thus making it easy to directly follow any maintenance and repair work.
With these more efficient options, the SIP interface allows an improved flow of information increasing customer satisfaction.