ENERCON Service

More than 90% of ENERCON wind energy converters covered by EPK contracts

Worldwide service

ENERCON Service offices are available at 50 locations worldwide. Get an overview here.

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The restructured ENERCON maintenance cycle

The implementation of the restructured maintenance cycle started in Germany in the first quarter of 2016. Therefore the following regulations are just applicable for WECs that are installed in Germany.

Background
Increased regulations in form of standards and directives mean that the maintenance of wind energy converters requires a more wide-ranging inspection than in the past. This led to a restructuring of the ENERCON maintenance cycle. In order to ensure an efficient and customer-oriented service under these new conditions, ENERCON is adjusting its maintenance cycles and content.

As part of the EPK or maintenance contract, the scope of service results of three essential requirements:

1.    tests resulting from obligations of the operator and ENERCON does as service provider.
2.    tests that ENERCON dictates as a manufacturer for its products.
3.    tests that the ENERCON Service Center performs due to many years of experience in order to ensure a trouble-free operation of the WEC.

After careful evaluations and ENERCON’s extensive experience it was decided to change the basic interval from quarterly to half-yearly and a 4-year interval will be introduced for certain inspections. Electrical and Mechanical Maintenance will be combined into so-called Master Maintenance. Grease Maintenance is carried out unchanged. The visual Maintenance is discontinued. In addition, the 4-Yearly Maintenance is carried out every four years. (For further information please see table to the right.)

Implementation of the new maintenance cycle
After gaining experience with the launch of the restructured maintenance cycle in Germany, the international implementation will start in Q4/2016.

The ENERCON maintenance concept
includes the following services

Master maintenance

  • of WEC components
  • inspection of mechanical and electrical connections, safety equipment as well as power and electrical cabinets/boxes.
  • refilling lubricants

Note

4-year maintenance is done every four years.

Wind-dependent maintenance

  • overspeed switch test
  • transmission test
  • chopper resistor test

Note

Performed at appropriate wind force within the scope of master maintenance. Can also be done during troubleshooting, hence does not require service teams to make a separate trip to the site.

Grease maintenance

  • visual inspection of WEC components
  • refilling lubricants

4-year maintenance

  • checking additional areas
  • checks carried out to ensure overall worker safety/protection when working on WEC
  • continuity checks for protective conductor systems and protection equipment
  • insulation resistance measurement

WIC relay and grid protection tests

  • checking protective disconnection equipment
  • checking medium voltage circuit breakers with special protection test set
  • simulation of grid faults

Note

Takes place every four years

ENERCON PartnerKonzept

ENERCON Service stands for high quality worldwide and customer satisfaction has top priority. So in order to satisfy customer needs and demands, we are constantly optimising our range of services. Customer information and transparent services are key factors, here. As a well-established service product, the ENERCON PartnerKonzept (EPK) contract offers an ideal basis for any owner and ensures optimum WEC performance during its entire service life. Maintenance, service and repair are covered in one package that also includes a guaranteed technical availability up of to 97 %.

 

 

Scope of ENERCON PartnerKonzept services:

  • technical availability guaranteed up to 97%
  • reimbursement of yield loss if guaranteed technical availability is not met
  • steady yield provides planning and financing security
  • follow-up contract option from 20th year of operation
  • repair and spare parts guarantee
  • no additional costs for spare parts or main components (with a standard machinery breakdown / downtime insurance covering general remaining risks)
  • no need to make financial provisions for larger repairs 
  • complete coverage against unforeseeable events with ENERCON's additional or conventional insurance
  • regular maintenance
  • central monitoring of WECs
  • 24/7 remote monitoring via SCADA 
  • local point of contact
  • prompt reaction due to decentralized service network
  • performance oriented payment
  • calculable costs based on yield

Energy logistics for your wind farm with EPK+E contract

With the new EPK+E contract, ENERCON provides assistance in direct marketing the energy produced by your turbine(s) and you benefit from addition revenue. Innovative power supply concepts provide long term income security for your wind turbine. In our direct marketing package (only available in Germany), you receive all payments from the electricity exchange and grid operator from one source. Our company in charge – Quadra Energy GmbH – organises all the necessary steps with the grid operator for you.

Remote control

The EEG 2014 (Renewable Energy Sources Act) stipulates that for direct marketing, your wind turbine must be able to be remotely controlled. We look after installing the necessary hardware and control your wind energy converters to achieve the best possible marketing option for the electricity produced.

Auxiliary power supply system

For auxiliary power supply to your wind energy converters, we provide 100% renewable energy "made in Germany". Our high quality electricity mix is made up of 85% hydropower and 15% wind energy at a rate that is generally even more advantageous than your current power supply.

Power supply for consumers

We work out a customised regional consumer rate as desired. Then, ENERCON takes over all energy logistics services from purchasing to invoicing power supply to the consumers. We provide customers with a high quality mix of electricity derived from 85% hydropower and 15% wind energy.

Direct supply to industrial consumers

Decentralised generation at industrial sites considerably decreases dependency on the electricity market and lowers costs with the direct supply package in our EPK+E contract.

Virtual power plant

Energy logistics value-added chain

Find out more about the expertise of various specialized divisions

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ENERCON Service Info Portal

The ENERCON Service Info Portal (SIP) offers functionality and transparency in terms of relevant turbine data. In addition to ENERCON SCADA data, customers can obtain quick and simple access to any desired service information via the Internet without having to call up additional software. A personal password and encrypted transmission ensure double data protection in line with the latest security standards.

A user-friendly menu allows easy access to all monthly, weekly and daily analyses of the WECs. Customers can also obtain a yield or availability overview, or consult maintenance and service reports within seconds via SIP. The interface draws on data entered in the internal system by ENERCON Service directly on site, thus making it easy to directly follow any maintenance and repair work.

With these more efficient options, the SIP interface allows an improved flow of information increasing customer satisfaction.

Your quick access to ENERCON Service Info Portal (SIP)

General terms of use (GTU) Application form for SIP access

For registered users

Direct access to your WEC data

SIP-Portal

SHAPE THE FUTURE, HAVE A FUTURE

ENERCON GmbH - Dreekamp 5 - D-26605 Aurich