Service management

The aim of ENERCON’s Service Department is to ensure and maintain operational readiness for all ENERCON wind turbines. In accordance with the “Speedy service through local presence” principle, more than 2,500 employees worldwide expedite wind turbine maintenance and servicing. This means shorter distances for service technicians and ensures a high degree of technical availability (average in the last years more than 98.5 %).

A well-coordinated dispatch team is another important factor for efficient field service organisation. ENERCON has more than 100 employees coordinating global service operations, from both a technical and commercial point of view. Each operator has a designated point of contact in their service centre. Operators can be confident that the technician knows the site but also has detailed knowledge of the local conditions surrounding the wind turbines.

ENERCON Service performance profile

• Servicing and maintenance of all wind turbines installed by ENERCON
• Wind turbine monitoring via remote data transmission
• Maintaining technical availability of wind turbines serviced by ENERCON
• Customer care in all technical and commercial matters
• Operator training

Each ENERCON wind turbine has a modem link to the central remote data transmission facility. If wind turbine signals malfunction, the service centre and the service branch in charge are notified via the SCADA remote monitoring system. The message is automatically transferred to the ENERCON deployment planning software and displayed on the dispatchers screen. With the aid of a specially developed locating system (GIS – Geoinformation System), the deployment planning system automatically locates the service team closest to the wind turbine. Service teams are able to access all turbine-specific documents and data using so-called pentops (robust, portable computers with a link to the service centre) ensuring that all maintenance is dealt with as quickly and efficiently as possible: A new standard in Service-Management.